INQ TERMS AND CONDITIONS
Products not purchased directly through the website may be paid for using the link on invoices or directly via BACS to the following account:
Sort Code 09-01-29
Account Number 11224086
Shipping costs are automatically calculated in relation to weight. For international sales please select “collect from Studio” option at checkout and you will be contacted directly with further details.
Any customs fees or local taxes on international shipments are the sole responsibility of the customer. We have no control over the charges.
All information submitted will not be shared or passed on to third parties and will only be used in processing your order.
Please allow 14 working days for delivery; in most instances it will be less.
Orders are processed only once payment in full has been received.
Once the order has been dispatched, an email will be sent notifying you of this and an estimated delivery date.
Goods lost or damaged in transit are fully insured by our shippers. If your parcel hasn’t arrived within the specified time please contact us immediately.
If, for some reason, your order cannot be met or delivered within the specified time, we will contact you immediately to make alternative arrangements.
Sales Tax for International Customers
Inq purchases are exempt from VAT so customers outside of the EU will not receive a further discount on items.
All orders are subject to availability and any items in your basket are not reserved and may be purchased by other customers.
Once your order has been placed, you will receive an email acknowledging all details of your order. This email is not the final acceptance of your order, just a confirmation that we have received it.
Inq Studio Ltd. reserves the right not to accept your order.
In the event that we are unable to obtain authorisation for payment/that we are unable to ship a particular item for any reason/that any item from your order is out of stock or does not satisfy our QC standards for any reason – we will notify you of your order cancellation.
Every product is individually made and will differ slightly from the products photographed. Photographs are taken as accurately as possible however colours in the photos may slightly differ to the finished product.
Every attempt is made to ensure that photographs, descriptions and sizes of all products on the site are accurate. Please contact us at firstname.lastname@example.org if you require further information on any item.
Inq Studio Ltd. will only provide refunds or exchanges on unused, undamaged merchandise.
Also the right to cancel and return for a refund does not apply to the following-:
“personalised goods or goods made to a consumer’s specification” this includes all bespoke custom orders either placed on the website or over the phone or via email.
PLEASE NOTE: We will only accept the return of item/s if sent back in original unused condition and in suitable packaging.
Customers must provide notification of their intent to return any item to Florence Saumarez within 5 days of receipt via email@example.com.
Refunds or exchanges do not include shipping costs. Customers are liable for return and reshipment costs on all exchanged items. We advise that you insure these items as we will not be liable for items lost in transit.
All items returned for exchange or refund must be received within 14 days of original receipt.
We will refund items via the original payment method with 7 working days.
International customers must state ‘RETURNED ITEMS’ on all packages, or you may be liable for additional charges levied by UK customs.